Information on Shipping & Returns

 

How much do you charge for shipping?

US Shipping:  We are currently charging $8 for standard shipping (3 - 5 days)  to US addresses.  If you require 2- Day Shipping, the charge is $16. 

In this day and age of "porch pirates", you may wish to have your package delivered to your work or office or have someone sign for your package. We offer Signature Confirmation for an additional $4.

International Shipping: For standard shipping, we charge $12 for shipments to Canada and $20 to other international locations. For express deliveries, we use DHL and charge $30. 

Regardless of how packages are shipped, all customers receive a tracking number to check the status of their package. Verbena Sky accepts no risk of merchandise lost once it is shipped. All risk passes to you once your package is accepted by the shipping carrier. 

 

Who do you use for shipping?

Depending on the delivery address, our shipping carriers are the US Postal Service, UPS, FedEx, and DHL.

 

Other Shipping Notes:

Please allow additional time for delivery to Alaska, Hawaii and for items that ship directly from vendors. For vendor-shipped items, please see information noted on the item's description page.

 

What is your return policy?

We provide free shipping for returns and exchanges. If you need to return your item or would like to exchange it for something else, please contact us within 14 days of receiving your order. We will email you a pre-paid shipping label.