Safety & Security

Is it safe to use my credit card?

Yes, our secure server encrypts information and ensures that internet transactions are private and protected. Verbena Sky uses secure sockets layer technology (SSL) which is considered the gold standard to protect the security of credit card information as it is transmitted.


Do you store my credit card information?

No, Verbena Sky does not store your credit card information. If you make your purchase with Visa, MasterCard, or American Express, your credit card information is automatically sent to our e-commerce host, Shopify, who encrypts the information and sends it directly to your credit card provider for their approval. Once your transaction is approved, Shopify deletes your credit card data.


How safe is your website? 

We strive to make shopping at Verbena Sky as safe as possible.  We are a client of Trusted Site (previously known as McAfee), a top cybersecurity company based in California. Every day they certify that our website and online store are safe, secure, and free from malware, viruses, and other malicious activities. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. (See our PAYMENTS section above for more information on Shopify.)

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Shopify, is certified Level 1 PCI DSS compliant, which relates to securing credit card data, fraud protection, and other information security. This level of protection covers our online store, shopping cart, and web hosting. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.   Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you choose a direct payment gateway to complete your purchase (Visa, MasterCard, or American Express), then Shopify temporarily stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of Visa, MasterCard, and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Who is Shopify?

Shopify is a commerce company based in Ottawa, Canada. It has been operating since 2004 and is publicly traded on the New York Stock Exchange. In 2020, Shopify generated more than $2.9 billion in revenue. It provides cloud-based multi-channel e-commerce platforms for online stores, plus payment processing and in-store retail point of sale systems. Companies using Shopify platforms to sell online include Heinz, Tesla Motors, Anheuser-Busch, The Economist, Red Bull Energy Drinks, Allbirds, and the Brooklyn Museum. In 2020, Shopify powered 1.7 million merchants who had 457 million purchases from online shoppers.


What is a Digital Wallet?

It is a digital form of payment such as PayPal, Apple Pay, Google Pay and Amazon Pay.  The customer's credit card information is stored with either PayPal, Apple, Google or Amazon. As a result, you do not need to type in your credit card information when you make a purchase with Verbena Sky. You are temporarily linked to PayPal (or Amazon, etc.) where you enter your login and password. They will authorize your transaction and your purchase will be finalized with us. Offering digital wallets is a convenience many customers prefer. Your login, password, and credit card tied to your digital wallet remain secure with your payment company. It is not collected or stored with Verbena Sky or Shopify.