Shipping Information

 See our Return Policy here

 

Who do you use for shipping?

Our shipping providers are UPS, DHL, and the US Postal Service.

 

How long does it take to prepare my order?

We take 1 - 2 days to prepare your order and get it shipped. Most orders are ready in 1 day. 

 

How much do you charge for shipping?

US Shipping

We ship via US Postal Service and UPS. Both offer regular and express service. The shipping charge will depend on your delivery address and the shipping service that you choose at check-out. 

All of our orders are shipped with package tracking. We are noticing significant COVID-related delays with all shipping carriers.  We are not responsible for any delays by the shipping carrier. We recommend using express shipping if timing is important with your order.

 

International Shipping:   

We ship via UPS and DHL. Both offer express service. UPS also offers standard service.

The shipping charges will depend on your delivery address and the type of shipping you choose at check-out. 

 

 

All of our orders are shipped with package tracking. We have noticed significant COVID-related delays with all shipping carriers. We are not responsible for any delays by the shipping carrier. We recommend using express shipping if timing is important with your order.  

  

Other Shipping Notes:

Please allow additional time for delivery to Alaska, Hawaii and other U.S. territories. For vendor-shipped items, please see information noted on the item's description page.

It is our policy to ship all orders with package tracking. Verbena Sky accepts no risk of merchandise being lost of damaged once it is shipped. All risk passes to you once the package is accepted by the shipping carrier.

 

Special Note on International Shipping:

We do offer international shipping. However please be aware: (1) shipping may take longer than estimated and (2) you are responsible for all of the fees, duties, and taxes required by your government on with your order. 

Most international shipping takes a few weeks, mainly due to delays at Customs. (Express package delays are much shorter.) These delays are beyond our control and we cannot predict exactly how long they will be. Also once the package is released from Customs, your government will likely require you to pay Custom Fees, Duties, Taxes, or other mandated fees on your international purchase. We have no control over these additional charges and cannot predict what they may be. We suggest you contact your local Customs Office for current information.   

Another Note...While your package is at customs, there are times when your package will be opened and inspected. Any damage to your order or to the order's packaging by customs agents is beyond our control. Customs policies vary widely from country to country. The length of delay is variable and can cause a delay beyond our original delivery estimates. With the tracking number you receive with your order, you will be able to see the delivery status of your package and to where it has progressed.

To date, our international shipping has gone smoothly. We just wanted to make you aware of how international shipping works -- particularly if it is your first order. For questions or concerns, we highly recommend contacting your local Customs Office for the latest information.