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Shipping Information

 See our Return Policy here

Shipping costs are shown below. All costs include Package Tracking.

Please be aware that actual delivery times may be longer than the estimates listed below due to COVID-19 delays experienced by the shipping carrier.

We are not responsible for shipping delays by the shipping carrier.

 

How long does it take to prepare my order?

We take 1 - 2 days to prepare your order and get it shipped. Most orders are ready in 1 day. 

 

How much do you charge for shipping?

US Shipping

Standard Shipping (estimated 4 - 7 days)  to US addresses:  $8.50

US Postal Service Express Shipping (2 days, sometimes 3 days):  $16.00 

Free Shipping (estimated 4 - 7 days) with $90 order

 

International Shipping:   

Canada Standard Shipping (estimated 2 - 3 weeks)   $16.00

Canada DHL Express Shipping (estimated 4 - 7 days).  $35.00

Free DHL Express Shipping to Canada with $300 order 

Other International Addresses - Standard Shipping (estimated 3 - 4 weeks ) 

Other International Addresses - DHL Express Shipping (estimated 4 - 7 days) 

 

The timing of the shipping deliveries shown above are estimates. Timing cannot be guaranteed since it does vary due to COVID delays at the shipping carriers. 

Regardless of how packages are shipped, all customers receive a tracking number to check the status of their package. Verbena Sky accepts no risk of merchandise being lost or damaged once it is shipped. All risk passes to you once your package is accepted by the shipping carrier. 

 

Who do you use for shipping?

Depending on the delivery address, our shipping carriers are the US Postal Service, UPS, FedEx, and DHL.

 

Other Shipping Notes:

Please allow additional time for delivery to Alaska, Hawaii and other U.S. territories. For vendor-shipped items, please see information noted on the item's description page.

 

Special Note on International Shipping:

We do offer international shipping. However please be aware: (1) shipping may take longer than estimated and (2) you are responsible for all of the fees, duties, and taxes required by your government on with your order. 

Most international shipping takes a few weeks, mainly due to delays at Customs. (DHL Express package delays are much shorter.) These delays are beyond our control and we cannot predict exactly how long they will be. Also once the package is released from Customs, your government will likely require you to pay Custom Fees, Duties, Taxes, or other mandated fees on your international purchase. We have no control over these additional charges and cannot predict what they may be. We suggest you contact your local Customs Office for current information.   

Another Note...While your package is at customs, there are times when your package will be opened and inspected. Any damage to your order or to the order's packaging by customs agents is beyond our control. Customs policies vary widely from country to country. The length of delay is variable and can cause a delay beyond our original delivery estimates. With the tracking number you receive with your order, you will be able to see the delivery status of your package and to where it has progressed.

To date, our international shipping has gone smoothly. We just wanted to make you aware of how international shipping works -- particularly if it is your first order. For questions or concerns, we highly recommend contacting your local Customs Office for the latest information.